Refund Policy

Refund Policy – Royal Care Solution

At Royal Care Solution, we focus on delivering reliable IT and business services with customer satisfaction as our priority. While our solutions are built to add value, certain situations may qualify for a refund. This policy outlines those conditions.

1. Services Covered

This policy applies to all IT and business solutions provided by Royal Care Solution, including:

• Website and application development
• IT consulting and automation services
• Digital marketing, SEO, and branding solutions
• Cloud solutions and technical support

2. Non-Refundable Services

Due to the nature of IT services, the following are non-refundable:

• Domain names, hosting, and third-party software/licenses purchased on your behalf
• Setup, consultation, or research fees
• Customized development or design services once initiated or delivered
• Subscription-based services after activation

3. Eligible Refund Scenarios

Refunds may be granted under the following conditions:

• Service not delivered: If we fail to deliver the agreed-upon service within the specified timeline and no valid reason is provided.
• Duplicate payment: If you are charged more than once for the same service.
• Mutual agreement: If both parties decide that a project cannot be completed due to unforeseen reasons.

4. Refund Request Process

All refund requests must be submitted in writing to [Your Business Email] within 7 days of the issue.

• Requests must include the reason for the refund and relevant project or invoice details.
• Each request will be reviewed on a case-by-case basis by our management team.
• If approved, the refund will be processed within 7–10 business days to the original payment method.

5. Alternatives to Refunds

Where possible, instead of refunds, Royal Care Solution may provide:

• Project modifications or additional revisions
• Service credits for future use
• Extended support or alternative solutions

6. Contact Us

If you have questions or wish to submit a refund request, please reach out to us:

📧 Email: [Your Business Email]
📞 Phone: [Your Business Phone Number]
🌐 Website: https://yourdomain.com